Understand the drivers behind NPS & CSAT
Numbers alone aren't enough. Understand why customers are promoters or detractors – and derive concrete actions to sustainably improve your scores.
NPS 32. But why?
Your NPS score has dropped – but the number alone doesn't tell you where the problem lies. Was it support? Delivery time? The product itself? Without systematic analysis of the comments, you're in the dark and risk pulling the wrong levers.
Questions you can answer with deepsight
These open-ended questions deliver valuable insights – if you can evaluate them systematically.
„Why did you give this rating?"
NPS follow-up
„What would we need to change for you to recommend us?"
Detractor feedback
„What was the reason for your dissatisfaction?"
CSAT < 3
„What particularly delighted you?"
Promoter feedback
„Which aspect should we improve?"
Passive feedback
„Was there anything that exceeded your expectations?"
Delight factors
From raw data to structured insights
Promoter Drivers
Identify what makes your enthusiastic customers and how to get more of them.
Detractor Analysis
Understand the reasons for dissatisfaction – prioritized by frequency.
Score Correlation
See which topics have the greatest impact on your scores.
Early Warning
Detect negative trends before they show up in the scores.
4 steps to your insights
Import data
Upload your text data – via Excel, CSV or directly from your tool.
Start analysis
deepsight automatically identifies topics, sentiments, and connections.
Validate results
Review the identified categories and adjust if needed.
Export insights
Export your results as Excel, PDF or share them with your team.
Frequently asked questions
Ready to analyze your text data?
Start for free now or let our team advise you.