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Terms and Conditions of deepsight GmbH

§ 1 Scope of Application

(1) These Terms and Conditions apply to all contracts between deepsight GmbH (hereinafter "Provider") and the Customer regarding the use of the deepsight text analytics platform.

(2) Deviating terms of the Customer shall not be recognized unless the Provider expressly agrees to their validity in writing.

§ 2 Subject Matter

(1) The Provider makes the deepsight platform for AI-powered text analytics available to the Customer as Software-as-a-Service (SaaS).

(2) The scope of features depends on the selected product variant and is further defined in the service description.

§ 3 Contract Formation

(1) The presentation of services on the website does not constitute a binding offer but an invitation to place an order.

(2) The contract is concluded upon confirmation by the Provider via email or by activation of access.

§ 4 Usage Rights

(1) The Provider grants the Customer a simple, non-transferable right to use the platform for the duration of the contract.

(2) The Customer may only use the platform for its own purposes and may not pass it on to third parties or sublicense it.

§ 5 Customer Obligations

The Customer agrees to:

  • Keep access credentials confidential
  • Not misuse the platform
  • Not process any unlawful content
  • Comply with applicable data protection regulations

§ 6 Availability

(1) The Provider strives for a platform availability of 99.5% on an annual average.

(2) Maintenance work is carried out outside of business hours where possible and announced in advance.

§ 7 Data Protection and Security

(1) The Provider processes Customer data exclusively on servers in Germany and in compliance with the GDPR.

(2) The parties shall conclude a Data Processing Agreement (DPA) pursuant to Art. 28 GDPR if required.

§ 8 Compensation

(1) Compensation is based on the agreed price list or individual offer.

(2) All prices are exclusive of statutory value added tax.

§ 9 Liability

(1) The Provider is liable without limitation for damages resulting from injury to life, body or health, as well as for intentional misconduct and gross negligence.

(2) In cases of slight negligence, the Provider is only liable for breach of essential contractual obligations, limited to the foreseeable damage typical of the contract.

§ 10 Contract Duration and Termination

(1) The contract is concluded for the agreed term and renews automatically unless terminated in due time.

(2) The notice period is 30 days before the end of the respective term.

(3) The right to extraordinary termination for good cause remains unaffected.

§ 11 Final Provisions

(1) The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) The place of jurisdiction is Osnabrück, provided the Customer is a merchant.

(3) Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.

Last updated: January 2026