Systematically evaluate reviews & online feedback
From Google to Trustpilot to app stores – structure reviews from all channels and find the patterns hidden in thousands of comments.
5 stars on Google. 2 stars in the App Store. Why?
Your reviews are spread across a dozen platforms. Each channel tells a different story – but which one is true? Without unified analysis, you miss critical patterns and react too late to problems.
Questions you can answer with deepsight
These open-ended questions deliver valuable insights – if you can evaluate them systematically.
„What is praised most often?"
Positive reviews
„Which complaints repeat?"
Negative reviews
„How does sentiment develop over time?"
Sentiment trend
„What do customers say about customer service?"
Service reviews
„Which features are mentioned in reviews?"
Product feedback
„How do we compare to competitors?"
Competitive insights
From raw data to structured insights
Topic Categories
Structure unstructured feedback into clear, comparable categories.
Sentiment Trends
Monitor how sentiment develops per topic over time.
Channel Comparison
Compare feedback from Google, Trustpilot, app stores, and internal channels.
Alerts
Get notified when negative topics suddenly increase.
4 steps to your insights
Import data
Upload your text data – via Excel, CSV or directly from your tool.
Start analysis
deepsight automatically identifies topics, sentiments, and connections.
Validate results
Review the identified categories and adjust if needed.
Export insights
Export your results as Excel, PDF or share them with your team.
Frequently asked questions
Ready to analyze your text data?
Start for free now or let our team advise you.