Analyze open responses from customer surveys
Analyze thousands of open-ended responses from customer surveys – structured, fast, and traceable. deepsight automatically categorizes free-text feedback from satisfaction studies and feedback forms, delivering evidence-based insights for better decisions.
10,000 open responses to code manually? That takes weeks.
Your customer survey is complete – but the open-ended responses sit unanalyzed in front of you. Manual coding takes too long and is error-prone, external vendors are expensive, and Excel pivot tables show only a fraction of the insights. Important customer voices get lost. Especially with recurring survey waves, comparability is lacking: every coder interprets differently, and results are barely reproducible.
Insurance customer survey: From 8,000 comments to clear action items
An insurance company conducted a satisfaction survey with 8,000 open responses. Manual analysis would have taken 3 weeks. With deepsight, comments were categorized into 15 topic clusters in 20 minutes – including sentiment scoring per topic. Result: The three most important action areas (claims processing, digital services, accessibility) became immediately visible, backed by original quotes.
Questions you can answer with deepsight
These open-ended questions deliver valuable insights – if you can evaluate them systematically.
„What did you particularly like?"
Satisfaction survey
„What can we improve?"
Feedback collection
„Why would you recommend us?"
NPS follow-up
„What was the reason for your decision?"
Purchase decision study
„What expectations did you have before purchase?"
Expectation alignment
„Is there anything you missed?"
Gap analysis
From raw data to structured insights
Topics & Drivers
Automatically identify the most important topics and their significance for your customers.
Segment Comparisons
Compare feedback across customer groups, regions, or time periods.
Quote Evidence
Every topic is linked to original quotes – perfect for presentations.
Export for Teams
Export results as Excel, PowerPoint, or share directly with your team.
4 steps to your insights
Import data
Upload your text data – via Excel, CSV or directly from your tool.
Start analysis
deepsight automatically identifies topics, sentiments, and connections.
Validate results
Review the identified categories and adjust if needed.
Export insights
Export your results as Excel, PDF or share them with your team.
Frequently asked questions
Ready to analyze your text data?
Start for free now or let our team advise you.