Systematically evaluate feedback per touchpoint
Understand where optimization potential lies in the customer journey. Evaluate feedback from the first website visit to the support call – and prioritize actions.
8 touchpoints. 12 teams. No complete picture.
Every team collects feedback on their touchpoint – but no one has an overview of the entire customer journey. Where's the biggest lever? Which touchpoint frustrates customers the most? Without systematic analysis, you decide on gut feeling instead of data.
Questions you can answer with deepsight
These open-ended questions deliver valuable insights – if you can evaluate them systematically.
„How was your experience with our service?"
Service feedback
„What helped or hindered your purchase?"
Purchase journey
„How do you rate the consultation?"
Consultation quality
„What was your first impression of our website?"
Online experience
„How satisfied were you with the delivery?"
Fulfillment
„How was your contact with our support?"
After-sales
From raw data to structured insights
Touchpoint Topics
See at a glance which topics are relevant at which touchpoint.
Priorities
Identify which touchpoints have the greatest leverage.
Journey Comparison
Compare feedback along the entire customer journey.
Trend Analysis
Monitor how the quality of individual touchpoints develops.
4 steps to your insights
Import data
Upload your text data – via Excel, CSV or directly from your tool.
Start analysis
deepsight automatically identifies topics, sentiments, and connections.
Validate results
Review the identified categories and adjust if needed.
Export insights
Export your results as Excel, PDF or share them with your team.
Frequently asked questions
Ready to analyze your text data?
Start for free now or let our team advise you.