Systematically evaluate Voice of Customer
Understand the drivers behind NPS, CSAT, and online reviews. Structure customer feedback from all channels – and act before problems escalate.
10,000 Comments. 5 Actions.
CX teams collect massive amounts of customer feedback from NPS surveys, CSAT questionnaires, online reviews, and support tickets. The challenge: Identifying the few truly important action areas from thousands of comments. Manual reading is impossible at these volumes – and Excel pivot tables can't capture nuances like sarcasm or context-dependent complaints.
The ROI of Systematic Feedback Analysis
- 80% less time spent evaluating customer feedback
- Identification of the top 3 drivers for satisfaction and dissatisfaction
- Early warning system: Detect negative trends before they escalate
- Data-driven prioritization instead of gut feeling
Understand feedback from all channels
Whether NPS surveys or online reviews – deepsight helps you keep track.
NPS & CSAT Comments
Understand the drivers behind your scores. Identify why customers are promoters or detractors – systematically and traceably.
Typische Fragen
- „Why did you give this rating?"
- „What would we need to change for you to recommend us?"
- „What was the reason for your dissatisfaction?"
Reviews & Online Feedback
Structure reviews from Google, Trustpilot, app stores, and internal feedback channels. Find patterns in thousands of comments.
Typische Fragen
- „What is praised most often?"
- „Which complaints repeat?"
- „How does sentiment develop over time?"
From data to action
Driver Analysis
Identify which topics have the greatest impact on your scores.
Trend Monitoring
Monitor how topics and sentiments develop over time.
Real-time Insights
Respond faster to critical feedback – before it escalates.
Feedback from everywhere – insights in one place
Import data from NPS tools, support systems, or review portals. deepsight combines everything and provides you with a unified view of your customer feedback.
See your open responses as structure – not as a wall of text
Start directly with your own data or validate your use case with guidance – including stakeholder assurance.