CX / Voice of Customer

Systematically evaluate Voice of Customer

Understand the drivers behind NPS, CSAT, and online reviews. Structure customer feedback from all channels – and act before problems escalate.

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Use Cases

Understand feedback from all channels

Whether NPS surveys or online reviews – deepsight helps you keep track.

NPS & CSAT Comments

Understand the drivers behind your scores. Identify why customers are promoters or detractors – systematically and traceably.

Typische Fragen

  • „Why did you give this rating?"
  • „What would we need to change for you to recommend us?"
  • „What was the reason for your dissatisfaction?"
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Reviews & Online Feedback

Structure reviews from Google, Trustpilot, app stores, and internal feedback channels. Find patterns in thousands of comments.

Typische Fragen

  • „What is praised most often?"
  • „Which complaints repeat?"
  • „How does sentiment develop over time?"
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Your Benefits

From data to action

Driver Analysis

Identify which topics have the greatest impact on your scores.

Trend Monitoring

Monitor how topics and sentiments develop over time.

Real-time Insights

Respond faster to critical feedback – before it escalates.

Feedback from everywhere – insights in one place

Import data from NPS tools, support systems, or review portals. deepsight combines everything and provides you with a unified view of your customer feedback.

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See your open responses as structure – not as a wall of text

Start directly with your own data or validate your use case with guidance – including stakeholder assurance.

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Personal support
GDPR-compliant
Made in Germany