From customer feedback to action items – in hours, not weeks.
NPS comments, online reviews, support tickets, CSAT free texts – deepsight transforms unstructured customer feedback into prioritized action items. Automatically, multilingual, and fully traceable.
Collecting customer voices isn't enough – you need clarity.
CX teams are drowning in feedback. The data is there – but the insights are missing. Three problems we see again and again:
Most CX tools deliver pretty visualizations but no substance. What exactly drives dissatisfaction? Which topics correlate with churn? Word clouds don't answer that.
NPS is declining – but why? Without systematic analysis of free texts, the score remains a number without actionable recommendations. Teams guess instead of act.
Google, Trustpilot, App Store, internal ticketing, social media – feedback is fragmented. No team has the capacity to consolidate everything manually.
CX analysis that goes beyond word clouds.
Not another dashboard with sentiment traffic lights – but real topic extraction, aspect-based sentiment, and prioritized action items.
Which topics drive promoters, which drive detractors? deepsight identifies causal relationships between feedback themes and satisfaction.
Not just positive/negative – but per topic and aspect. 'Delivery' negative, 'product quality' positive – granular instead of blanket.
Automatically code free texts from NPS, CSAT, and CES surveys. Topic clusters per score group – promoters, passives, detractors.
Consolidate reviews from multiple sources, normalize, and analyze with one code frame. One picture instead of five silos.
Automatically cluster support tickets and complaints by topic, urgency, and product area. Spot bottlenecks before they escalate.
Compare topics over time periods. Which pain points are growing, which were resolved? Detect changes – not just the status quo.
Where deepsight delivers real insights for CX teams.
From NPS analysis to review management to strategic touchpoint analysis.
NPS & CSAT comments
Systematically analyze free-text responses from satisfaction surveys. Identify topics per score segment and prioritize action items.
Online reviews & ratings
Analyze Google, Trustpilot, App Store and other sources in a consolidated view. Detect topic trends across platforms.
Support tickets & complaints
Automatically cluster incoming tickets, identify recurring problems, and uncover root causes – before they become mass phenomena.
Touchpoint analysis
Aggregate and compare feedback along the customer journey. Where are the friction points? Which touchpoint needs the most attention?
Three paths to better CX analysis.
Whether self-service, ready-made reports, or a custom solution – choose the path that fits your team.
Customer feedback deserves the highest protection.
Frankfurt hosting, DPA, no third-country transfers. Customer data stays in the EU – no ifs or buts.
Every coding, every classification is traceable. For internal audits and quality management.
Developed and hosted in Germany. No US Cloud Act risk, no vendor lock-in with international corporations.
API-driven analysis for continuous feedback streams. Not just batch processing – but live insights on demand.
Ready to turn customer feedback into real insights?
Discuss your CX use case directly with our team – whether NPS analysis, review analysis, or ticket clustering.