deepsight cloud – AI Text Analysis Platform
The platform for AI-powered text analytics. Topic analysis, sentiment, NPS driver analysis, intent detection, and segment comparisons — GDPR-compliant, reproducible, and Made in Germany.
Fast
10,000 texts in under 15 minutes — incl. topics, sentiment, NPS, and intents
Multi-language
German, English and 20+ more languages
Secure
GDPR compliant, servers in Germany
AI-Powered Text Analysis – Professional and Transparent
deepsight cloud is a specialized platform for the automatic analysis of unstructured text data. Unlike generic AI tools like ChatGPT, deepsight was built for professional use in market research, customer experience, and HR. Every result is structured, reproducible, and backed by original quotes – no black box.
Specialized features for every requirement
Combine our analysis features as needed — from topic analysis to NPS driver analysis to interactive dashboards.
Analyze
AI modules for every analysis type
Data Quality & Security
Clean data, secure processing
Evaluate & Understand
Explore, refine, and share results
NPS Analysis: From Score to Driver
Upload your NPS data and instantly understand what delights your promoters and frustrates your detractors.
- NPS score calculation with group distribution (Promoters, Passives, Detractors)
- Driver analysis: Which topics drive the NPS?
- Score distribution as histogram (0–10)
- Drill-down: From NPS group to individual comment
- Segment × NPS: Compare NPS across regions and customer groups
The NPS column is automatically detected — no manual mapping required.
Intent Detection: What Do Your Customers Really Want?
Detect the intention behind every comment — automatically and with evidence citations.
- 6 standard categories: Complaint, Praise, Question, Feature Request, Bug Report, Churn Intent
- Multi-label: One text can have multiple intents
- Evidence extraction: Specific quote as proof for each intent
- Confidence scores for transparent results
- Customizable: Define your own categories
Especially valuable for support ticket triage, churn prevention, and product backlog prioritization.
Segment Analysis: Compare Across All Dimensions
How does feedback differ by region, customer group, or channel? Segment columns are detected automatically.
- Topics × Segment: Which topics dominate in which segment?
- Sentiment × Segment: Where is the mood better?
- NPS × Segment: Which segment has the best NPS?
- Interactive cross-tables with drill-down into comments
Columns with categorical values are automatically detected as segments — no configuration needed.
4 steps to your insights
Upload data
Excel, CSV or direct integration
Configure analysis
Select modules and set parameters
Explore results
Interactive dashboards with 11 widget types, Explore View with live filtering and drill-down
Export insights
Excel, PDF or API access
Integrates into your workflow
Import data via Excel, CSV or through our API. Export results to your existing tools.
Enterprise-ready
The deepsight cloud meets the highest security and compliance requirements.
See your open responses as structure – not as a wall of text
Start directly with your own data or validate your use case with guidance – including stakeholder assurance.