NPS Driver Analysis with AI
Upload NPS data and instantly understand what delights your promoters and frustrates your detractors. From score to driver in one step.
3
NPS groups automatically
Top 5
drivers per group
< 15 min
for 10,000 comments
The Challenge
NPS 42. Now what?
You know your NPS score — but what drives it? Which topics delight promoters? What frustrates detractors? Without driver analysis, NPS remains a number without actionable insights.
- The NPS score alone doesn't tell you where to act
- Manual analysis of open-ended comments takes days
- Without topic linking, there's no context behind the score
How it works
From score to driver
Features
What NPS analysis can do
Automatic score calculation
NPS score with group distribution — the NPS column is automatically detected.
Driver analysis
Which topics drive NPS up or down? With evidence quotes.
NPS × Segment
Compare NPS across regions, customer groups, and time periods.
Drill-down
From NPS group to individual comment — every data point is traceable.
FAQ
Frequently asked questions
Use Cases
Ideal for
NPS tracking studiesCustomer satisfaction surveysTouchpoint feedbackAfter-sales surveysB2B customer feedbackBenchmark studies
Combine with other features
See your open responses as structure – not as a wall of text
Start directly with your own data or validate your use case with guidance – including stakeholder assurance.
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Personal support
GDPR-compliant
Made in Germany